GI-6 GENERAL INFORMATION PARTNER SERVICES IN USA & CANADA

USA & Canada Prices Effective September 19, 2022 - Rev. 11/4/22

Copyright 2002-2022 Sargent Manufacturing Company, an ASSA ABLOY Group company. All rights reserved. Reproduction in whole or in part without the express written permission of Sargent Manufacturing Company is prohibited. Contact us at: 800-727-5477 or visit www.sargentlock.com. In Canada contact us at: 800-461-3007 or visit www.assaabloydss.ca

ASSA ABLOY CUSTOMER SERVICE - SARGENT 8:00 a.m - 4:30 p.m. (Eastern) 100 Sargent Drive New Haven, CT 06511 Telephone: (800) 727-5477 Fax: (888) 863-5054 customerservice.sargent@sargentlock.com orders.sargent@assaabloy.com SPECIFIC WHO'S WHO CONTACTS https://go.sargentlock.com/whoswho TECHNICAL PRODUCT SUPPORT 8:00 a.m - 4:30 p.m. (Eastern) Telephone: (800) 727-5477, Option 2 techsupport.sargent@assaabloy.com ELECTRIFIED TECHNICAL PRODUCT SUPPORT 8:00 a.m - 4:30 p.m. (Eastern) Telephone: (800) 810-WIRE (9473) Fax: (203) 603-5981 ASSA ABLOY DOOR SECURITY SOLUTIONS CANADA CUSTOMER SERVICE - VAUGHAN 8:00 a.m - 4:30 p.m. (Eastern) 160 Four Valley Drive Vaughan ON L4K4T9 Telephone: (800) 461-3007 Fax: (800) 461-8989

BUSINESS HOURS

ASSA ABLOY Door Security Solutions Customer Support Services - Sargent will be CLOSED on the following holidays January 3 (New Years) January 17 (Martin Luther King, Jr. Day) February 21 (President's Day) April 15 (Good Friday) May 30 (Memorial Day) July 4 (4th of July) September 5 (Labor Day) November 24 and 25 (Thanksgiving) December 23, 26 and 30 (Christmas) *Dates subject to change

HOLIDAY SCHEDULE*

ASSA ABLOY Door Security Solutions Customer Service - Vaughan January 3 New Year's Day February 21 Family day April 15 Good Friday May 23 Victoria Day July 1 Canada Day August 1 Civic Holiday September 5 Labour Day October 10 Thanksgiving Day December 25 Christmas Day December 26 Boxing Day Technical Product Support will be CLOSED on the following holidays January 3 (New Years) January 17 (Martin Luther King, Jr. Day) February 21 (President's Day) April 15 (Good Friday) May 30 (Memorial Day) July 4 (4th of July) September 5 (Labor Day) November 24 and 25 (Thanksgiving) December 23, 26 and 30 (Christmas)